Dear Mr. Nassim,
We just returned from our ten day Egypt Deluxe Tour with ABC Travel/Sakkara Tours (July 3rd through July 12th). We wanted to write this letter to thank you and all the staff involved for making our vacation an experience of a lifetime!
This was our third trip booked with ABC Travel Tours. Our loyalty to them has always been that we could depend on them to provide professional, knowledgeable hosts and guides, plan terrific excursions, reserve rooms in clean, accommodating hotels, create a friendly environment and ensure quality service. In addition, we wanted to feel safe traveling abroad in a turbulent world.
We had never heard of Sakkara Tours before our trip to Egypt but be assured we will recommend your company to every person we know. We would like to single out a few exemplary employees you should be especially proud of.
Let us start with Mohammed Mamdouh, our tour host in Cairo. Not only did he help us navigate our arrival and departure smoothly and accompany us to the Sound and Light show at the Giza Pyramids that very first night in town but he offered a range of other services we did not expect.
Mr. Mamdouh suggested my group all take the Alexandria excursion offered our last day. We all decided to do it. After a wonderful day of events, Mr. Mamdouh invited us to tea at his family's home. The whole group enjoyed meeting his parents and siblings. They were so warm and welcoming. A person can see many famous archeological ruins on a trip to Egypt but how many people get the opportunity to sit and talk to a real Egyptian family in their own home???? It was incredible to get the chance to share thoughts and ideas with people from another culture and country. It was an experience we will never forget!
In addition, when we arrived at the airport for our departure back to the United States, we remembered that we had left our battery charger/digital camera battery in our hotel room! We asked Mohamed if he could retrieve it and send it to us. He immediately offered to return to the hotel and get our items himself and then bring them back to the airport since there was more than enough time to make our plane. We were amazed! Mr. Mamdouh had already received our tip and had finished his duties as our host but he took
on this task happily and saved us from replacing these costly items when we arrived home!
Secondly, we would like to mention Mohamed Ali, our guide for the Nile River Cruise on the MS Monaco. He was intelligent and knowledgeable about all the sites we visited. He was also very accessible on the boat if we had any questions. However the best part of the whole trip was the excursion he provided in Luxor. He took us all in horse and carriages to tour the neighborhoods of the city. It was fascinating to see everyday Egyptian life as they live it. What an extraordinary experience!
Lastly, we would like to commend George, our guide on Day #2 in Cairo and Heba, our guide in Alexandria. Both gave us a full day of interesting information and thought provoking conversations. Both guides were clear and enjoyable to be with.
We would also like to mention how pleased we were with the hotel accommodations and restaurants selected. In addition, we appreciated the security provided on excursions which gave us all peace of mind.
In conclusion, we were thrilled with Sakkara Tours' participation in our ABC Deluxe Egypt Tour. We felt you should know what terrific people you employ. Great staff leads to a good reputation which will ensure a travel company's success in a competitive world. We will certainly spread the word about Egypt and to use Sakkara Tours.